Frequently asked questions
Check out our “How it Works” flowchart here.
You can transfer most Telstra products and services – from mobiles, to broadband plans, to Foxtel on Telstra – to ICT. Here’s how in 3 easy steps:
- Read the FAQs first to make sure you’ve got the right ID and other documents ready
- Select the right transfer form here.
- Complete and submit the form by returning to [email protected].
Yep! You can bring your phone number across to ICT Project Services if you’re moving from your current Australian mobile provider and you’re the account holder for your mobile service. We will need the current Account Number used by your old provider, this can generally be located on the front page of your latest bill.
You’ll also need to provide us with your current mobile number, and your date of birth and some ID.
If you are an existing ICTPS customer – Yes, we can assign you a new number; however we do not have control over what the new number would be. Please Contact us!
Definitely not. You’re not locked-in! We believe in freedom, not lock-in contracts!
With ICTPS there’s no tricky fine print print. Our plans are month to month and very simple to understand.
All plans are flexible and not contracted, the only commitment is that if hardware is supplied to you that the remaining cost of that hardware be paid out!
You can pay it off over 24 months while you are with us, or pay out any balance owing in full should you wish to leave ICTPS.
If you are experiencing issues with your device and it is less than 12 months old, then you will need to contact the manufacturer of the handset and go through the warranty process.
For more information, please refer to the manufacturer.
| Manufacturer | Phone | Website |
| Apple | 1300 321 456 | http://www.apple.com/au/ |
| HTC | 1800 987 039 | http://www.htc.com/au/ |
| Huawei | 1800 330 943 | http://consumer.huawei.com/au/index.htm |
| LG | 1300 542 273 | http://www.lg.com/au |
| Nokia | 1300 366 733 | http://www.nokia.com/en_int |
| Motorola | 1300 138 823 | https://www.motorola.com.au/home |
| Samsung | 1300 362 603 | http://www.samsung.com/au/ |
| Sony | 1300 137 669 | http://www.sony.com.au/ |
Also see FAQ “Where Does ICTPS Have Coverage?”
Knowing how much mobile data you need can be tricky without knowing how much you use – and while every session is different, it’s important that you understand how much data you could be using.
Radio Streaming
A radio stream can use approximately 2MB of data per minute, depending on the quality of the audio stream.
YouTube
The average YouTube video uses 4MB of data per minute on the default video quality (480p). You can change the video quality to increase or decrease your data consumption – remembering the better the quality, the more data will be used.
Google Maps
10 minutes will use approximately 6MB, however, this may vary depending on the size of the map. Longer distances will use more data as more information will be loaded. More data will be used when launching the app if you have any saved locations or routes.
Facebook
Depending on the type of content that appears in your newsfeed, Facebook will use roughly 1.5MB to 2.6MB per minute. Text and photo content will use less data than video streaming, and the quality of photos and videos will also have an impact.
Netflix
1 hour of Netflix on the default video quality can use 1GB of data (remember, that’s GB, not MB). You can change the video quality to increase or decrease your data consumption – remembering the better the quality, the more data will be used.
Apps and Games
Apps and games vary greatly in size and should be checked for exact details prior to downloading. Remember whilst Apps might be free (no $ value) through the App/Play Store, they do require mobile data to be downloaded to your device and may require mobile data to use them.
Music
Music tracks tend to be about 5MB each but can vary depending on the quality and length of the track. Using music streaming apps, such as Spotify, will also use data on adverts.
Web Browsing
Web browsing generally uses 10MB every 10 minutes. However, this varies depending on which websites you browse (e.g. an image- or video-heavy website will use more data). Whether or not you are using a mobile-friendly version of the website will also impact data consumption.
Email
Reading and replying to 200 emails is about 5MB. Emails with attachments will increase the amount of mobile data used.
If you decide to port your mobile number to ICT Project Services, your current mobile provider may charge you for leaving, like early termination payments.
If you can’t find an answer to your question or issue within the Help Centre, just contact our Support team and we’ll get back to you in 24 hours.
To view our exciting range of great value Plans, please contact us.
If your phone is lost or stolen you may ask us to restrict your service from making or receiving calls. We can remove this restriction if your phone turns up or cancel your service on your request and issue a new SIM card.
We can issue a replacement SIM card if your SIM is causing an issue. Please Contact us!
Have more Questions?
Whether you have a question about our products and services, need assistance or just want to talk, we want to hear from you.